Terms of rental

Last updated: 18 October 2026

1. Who we are

Holiday Stork is a trading name of [legal name of the sole proprietor], a sole proprietorship registered in Greece (VAT / ΑΦΜ [ΑΦΜ], tax office [ΔΟΥ]), Kapodistriou 20, Heraklion 71306, Crete, Greece. Email: hello@holidaystork.com.

These terms apply to every booking made on holidaystork.com, by email or by phone. By booking you accept them. If anything here conflicts with mandatory consumer law in your country, that law prevails.

2. Booking and payment

You book online, choosing your gear, dates, delivery place and arrival details. A booking is confirmed when your card payment is completed and you receive our confirmation email.
Payments are processed securely by Stripe. We never see or store your full card details.
Prices are per item per day in euros, VAT included. The minimum rental is 4 days; shorter rentals are charged as 4 days.
Delivery and pick-up is one fee per booking: €13 for Heraklion Airport, Heraklion city and the north coast resorts, €32 for the Chania region and €26 elsewhere in Crete. Hand-overs between 23:00 and 07:00 have a night fee of €13.
Discount codes such as EARLY10 apply only under their stated conditions and cannot be combined unless we say so.
Product photos are illustrative. If an item is unavailable we may supply an equivalent or better model, and we will tell you before your arrival.

3. Changes and extensions

You can ask to change dates, times, place or items by email. Changes depend on availability and may change the price.
You can extend a rental during your stay if the gear is available. Extra days are charged at the daily rate.
If you return gear early, unused days are not refunded.

4. Cancellation and refunds

Free cancellation up to 48 hours before your arrival time: we refund the full amount to your card.
Less than 48 hours before arrival, or if you do not show up: the rental is not refunded. The delivery fee is refunded if we had not yet set off.
If your airline cancels your flight, tell us as soon as you can and we will move your booking or refund it in full.
To cancel, email hello@holidaystork.com with your booking reference. Refunds are sent to the original card, normally within 5 to 10 working days depending on your bank.
We may cancel a booking we cannot fulfil (for example if gear is unavailable or a payment fails). In that case we refund you in full.

5. Delivery, hand-over and collection

At Heraklion Airport we meet you in the arrivals hall after baggage claim. Elsewhere we deliver to the address you give us. We track your flight and adjust to delays at no extra cost.
Please check the gear at hand-over and tell us straight away if anything is missing or not right.
We collect the gear at the agreed time and place before you fly home. Please have it ready, folded and complete. If the gear is not available at the agreed collection, extra days may be charged and a new collection arranged.
Times may change because of flight delays, traffic, weather or other events outside our control. We will keep you informed.

6. Safe use of the equipment

The gear remains our property and is for your family's private use during the rental. Please do not lend or sublet it.
Follow the manufacturer's instructions supplied with each item. Children must be supervised by an adult at all times when using any rented item.
Car seats: we help fit the seat at hand-over, but the driver is responsible for correct installation, for checking it on every journey and for complying with Greek road law. Never place a rear-facing seat in front of an active airbag.
Every item is washed, steam-cleaned and safety-checked between rentals. Car seats are never rented again after an accident.
If an item is damaged, faulty or involved in a car accident during your rental, stop using it and contact us. We will replace it as quickly as we can.

7. Damage, loss and damage protection

Normal wear is fine. Please return the gear in the condition you received it.
Optional damage protection (€7.79 per rental, any number of items) covers accidental scratches, stains, breakage, falls, knocks in transport and loss of parts. It does not cover loss or theft of a whole item, deliberate damage, or damage from using an item against the manufacturer's instructions.
Without damage protection, you pay the reasonable cost of repair or cleaning, up to the item's replacement value.
If an item is lost or stolen, or not returned within 3 days after the end of the rental, you pay its replacement value.
We will tell you about any damage within 3 working days after collection, with photos, and charge only after agreeing the amount with you.

8. Our responsibility

We supply clean gear in good working order that matches your booking. If something is wrong, tell us and we will replace it or refund the affected item.
We are not responsible for loss or injury caused by misuse of the gear, by not following the manufacturer's instructions or these terms, or by events outside our control.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be limited by law. Otherwise our liability is limited to the amount you paid for the booking.

9. Complaints and law

Please email any complaint to hello@holidaystork.com. We reply within 5 working days.
These terms are governed by Greek law. Disputes go to the courts of Heraklion, without affecting your right as a consumer to bring a claim in the courts of your own country or to contact the Hellenic Consumer Ombudsman (Συνήγορος του Καταναλωτή).